Most products are shipped within 48 hours of payment receipt, and we will let you know when the products have been shipped to your specified location.
We use Australia Post standard delivery, however if you need to give us special instructions for us to pass onto them, (eg. leave it at the back door, etc), then please include that message in the text field upon checkout.
LATE DELIVERY or NON-DELIVERY
Sometimes there are elements beyond our control that slow down our ability to send things to you immediately after purchase.
We don’t want you to be delayed in receiving your items, so if you sense that the product you has purchased may be late or not included with your order (for multiple items), please contact us so that we can discuss it with you.
We want you to be excited about your product purchases.
Please don’t hesitate to Contact Us if you sense that there is something wrong or missing, or if you feel a product is late arriving.
Eco Shop Direct honors refunds where products or goods are faulty, but will generally prefer to resend a new item (without any further cost to you) to replace the faulty product.
You will be required to take a photo of your goods and email it to us, after first notifying us of the product defect through our Contact form. We will liaise with you generally within 24 hours to work out the best approach to send it back, or to ship you another item.
Refunds due to late arrival by Australia Post (or the Courier service that is used) are not possible as this is considered a shipping issue, and we have no control over that. We expect Australia Post will provide the most efficient service to you, however please let us know if this products do not arrive as expected.
We do not offer refunds for products purchased when:
- you no longer what the product that you already purchased
- you have a change of heart
- you consider it can be purchased cheaper elsewhere
If you feel unhappy about a product you have purchased, please contact us so that we can discuss it with you.